Clear terms for handing work over.

1. Parties and business use

These terms are between Asistu Ltd (company number 13279968; VAT registration GB479886892), whose registered office is 3 Frinton Court, Byron Road, London, England, NW7 4AE (“Asistu”, “we”, “us”), and the person or organisation identified in the order (“Customer”, “you”). “Worka” means the hosted AI assistant service, configuration, skills, support and related customer pages we supply.

Worka is offered only for purposes relating wholly or mainly to your trade, business, craft or profession. By ordering, you confirm you have authority to bind the Customer and are not acting as a consumer. If that is not correct, contact us before ordering.

2. How the contract is formed

To order Worka, you first create an account by providing your name, email address and a password. You then choose your plan, skills and billing period, review your selection, accept these terms and pay through our payment provider. Your order identifies the plan, skills, billing period, price and any specific additions (“Order”). The contract starts when we accept the Order, normally by sending confirmation after successful payment. The contract consists of the Order, these terms, the Data Processing Agreement and any written service description expressly incorporated in the Order. If they conflict, the Order prevails, then the DPA for data-protection matters, then these terms.

Website descriptions and demonstrations explain the service but are not a promise that every example or future skill is included. Only the Order and the skills marked available for your plan are included.

3. What we provide

We configure one Worka for the responsibilities included in your plan, test representative scenarios, host and maintain the service, and provide reasonable support by email. Worka may receive instructions by supported channels, use customer-supplied context, prepare material for review and carry out approved or pre-agreed scheduled jobs.

Setup timing is an estimate, not a guaranteed deadline, unless the Order says otherwise. You must provide timely, accurate onboarding information and examples. A delay by you moves any estimate accordingly.

We may use suitably qualified personnel and approved sub-contractors to provide the service. Worka is a managed standard service, not custom software development or an employment, agency, partnership or fiduciary relationship.

4. AI output and your approval gate

Worka uses probabilistic AI systems. Output may be incomplete, outdated, similar to third-party material or wrong. You are responsible for applying your own knowledge and reviewing names, recipients, dates, figures, claims, tone, attachments and legal or regulatory requirements before approval.

Our standard configuration places material external actions behind your approval. Worka may perform internal preparation, reminders and monitoring automatically. If you expressly ask us to enable an automatic external action, you accept responsibility for the instruction, rules and consequences of that action. We may refuse automation we consider unsafe or unsuitable.

Worka is not professional legal, tax, accounting, medical, financial or safety advice and must not be the sole basis for high-impact decisions. It must not make solely automated decisions that have legal or similarly significant effects on people.

5. Your responsibilities

You must:

• provide accurate information and tell us when business rules, prices, recipients or permissions change;
• ensure each user is authorised, keeps credentials and linked accounts secure, and promptly reports suspected compromise;
• have all rights, notices, consents and lawful bases needed for Customer Content and Worka’s instructed actions;
• review output with a person who has suitable authority and competence;
• comply with applicable law, professional rules, advertising standards, intellectual-property rights and platform terms;
• keep independent copies of records you are legally required to retain; Worka is not your system of record.

“Customer Content” means information, files, instructions, messages, branding and other material supplied by or for you, and data obtained from connected services on your instruction.

6. Acceptable use

You must not use Worka to:

• break the law, infringe rights, deceive, defraud, harass or cause harm;
• send spam or direct marketing without meeting UK GDPR, PECR and other applicable requirements, including consent where required and a working opt-out;
• process special-category, criminal-offence or children’s data unless expressly agreed in writing;
• make decisions about employment, credit, insurance, housing, healthcare, legal rights or eligibility without meaningful human involvement and appropriate safeguards;
• create malware, evade security, gain unauthorised access or interfere with the service;
• submit material you do not have the right to use, or impersonate another person;
• resell, sublicense, benchmark for competitive publication, reverse engineer or use the service to train a competing model, except to the extent a restriction is prohibited by law.

You are responsible for campaigns and messages sent on your instruction. In particular, sole traders and some partnerships are treated as individual subscribers under PECR.

7. Third-party services and channels

Worka depends on hosting, AI, payment, email and messaging providers. If you choose Telegram, Stripe or another third-party service, its own terms and privacy notice also apply. We are not responsible for a third party’s independent service, account decision or outage, but we remain responsible for our sub-processors as required by the DPA.

Providers and technical components may change where reasonably needed for security, reliability, availability or quality. We will not knowingly make a change that materially reduces the core paid service without notice.

8. Charges, payment and renewal

• Prices shown to UK customers include VAT unless the Order clearly says otherwise.
• A new monthly subscription has a one-off £99 setup fee. It becomes non-refundable once setup work begins, except where we fail to provide the service or law requires otherwise.
• Annual plans are prepaid for 12 months at the price shown in the Order and include setup. Unless the Order says otherwise, prepaid annual fees are not refundable for a mid-term cancellation.
• Subscriptions renew automatically for successive monthly or annual periods until cancelled. We charge the saved payment method on each renewal date.
• You authorise our payment provider to take amounts due. If payment fails, we may retry and suspend the service after reasonable notice. You remain liable for accrued charges.

We may change subscription prices on at least 30 days’ notice. A change takes effect at your next renewal after the notice period. If you do not agree, cancel before that renewal.

9. Fair use without surprise bills

Plans are priced for ordinary use by one small business within the responsibilities included in the plan. We do not impose automatic overage charges. If usage is unusually high, threatens service stability or creates materially disproportionate cost, we will normally warn you and discuss a higher plan or reasonable limit. We may pause the affected activity if a limit is reached, then restore it at the next billing period or when an upgrade is agreed.

Security abuse, unlawful use or activity likely to harm others may be suspended immediately under section 15.

10. Changes to Worka and these terms

We may release, replace or retire features and skills. We will give reasonable notice if a change materially reduces functionality you have paid for. If we cannot offer a reasonable alternative, you may terminate the affected service and receive a pro-rata refund of prepaid fees for the unused period.

We may update these terms for legal, security or operational reasons. Material changes will be notified at least 30 days before they take effect, unless urgent law or security requires less notice. Continued use after the effective date constitutes acceptance; you may cancel before then.

11. Availability, support and security

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, internet failures and events outside reasonable control may affect availability. Support is available at hello@asistu.ai; no specific response or recovery time applies unless agreed in the Order.

We maintain appropriate technical and organisational safeguards as described in the DPA. You acknowledge that no online service is completely secure and will use supported, secure devices and channels.

12. Intellectual property

You retain ownership of Customer Content. You give us a non-exclusive, worldwide licence for the contract term to host, copy, transform and use Customer Content only as needed to provide, secure and support Worka and comply with law.

As between the parties and to the extent permitted by law, you own the output generated specifically for you once all fees are paid. We do not promise that output is unique or that intellectual-property rights arise in it. You must review output before publication.

Asistu and its licensors retain all rights in Worka, software, prompts, templates, skill methods, designs, documentation, know-how, improvements and aggregated or anonymised statistics. No right to our underlying service is transferred.

We may use feedback without restriction, provided it does not identify you or disclose Customer Content. We will not use your name or logo publicly without permission.

13. Confidentiality

Each party must protect the other’s confidential information with at least reasonable care and use it only to perform or exercise rights under the contract. This does not cover information already lawfully known, independently developed, public through no breach, or lawfully received without restriction. A party may disclose information where law requires it, and where lawful will give advance notice and disclose only what is required.

14. Data protection

Each party must comply with applicable data-protection law, including the UK GDPR, Data Protection Act 2018 and PECR. Our Privacy Notice explains processing for which Asistu is controller. The Data Processing Agreement applies automatically when Asistu processes personal data on your behalf and forms part of the contract.

You instruct us to process Customer Personal Data to provide the ordered service and through your use of Worka. You authorise the sub-processors listed in our provider register, subject to the DPA.

15. Suspension

We may suspend all or part of Worka where reasonably necessary to address non-payment, a security risk, unlawful or prohibited use, a breach that could harm the service or another person, or a binding legal request. Where practical, we will notify you and give an opportunity to remedy the issue. We will limit suspension to what is reasonably necessary and restore service when the issue is resolved.

16. Cancellation and termination

Cancellation by you

You may cancel through the billing portal or by emailing us from the account address. Cancellation prevents the next renewal and takes effect at the end of the current paid period. Monthly plans have no minimum term beyond the current month. Annual plans continue to the end of the prepaid year.

Termination for breach

Either party may terminate if the other materially breaches the contract and does not remedy a remediable breach within 14 days of written notice, or becomes insolvent. We may terminate immediately for unlawful use or a serious security threat.

What happens next

Your access ends when termination takes effect. On request made before termination, we will provide a reasonable export of Customer Content in a commonly used format where technically available. We then delete or return Customer Personal Data under the DPA; residual backups expire within 30 days unless law requires retention. We retain controller records such as contracts, invoices, security evidence and suppression records for the periods in our Privacy Notice.

Accrued payment rights and sections intended to survive—confidentiality, intellectual property, data protection, liability and general terms—continue.

17. Warranties and disclaimers

We warrant that we will provide Worka with reasonable care and skill and have authority to enter the contract. If we breach this warranty, tell us promptly and we will use reasonable efforts to re-perform the affected service.

Subject to the express terms, Worka is provided on an “as available” basis. To the extent permitted by law, we exclude implied terms about fitness for a particular purpose, uninterrupted availability and the accuracy or uniqueness of AI output. Nothing in these terms limits rights that cannot lawfully be limited.

18. Liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or any liability that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, or loss of profit, revenue, anticipated savings, goodwill, business opportunity or data, except that this does not exclude amounts properly due under the contract. Asistu is not liable for loss caused by Customer Content, an instruction or approval you gave, use contrary to these terms, failure to carry out a reasonable review, or an independent third-party service outside our control.

Each party must take reasonable steps to reduce avoidable loss. Asistu’s total aggregate liability arising in any 12-month period is limited to the greater of £500 and the fees paid or payable for Worka in that period. For Asistu’s breach of confidentiality, data-protection obligations or third-party intellectual-property rights, the cap is twice that amount. The caps apply in aggregate across contract, tort (including negligence), misrepresentation, restitution and otherwise.

These limits reflect the service price, allocation of responsibility and availability of insurance and are intended to satisfy the reasonableness requirement applying to standard business terms.

19. General terms

• Force majeure: neither party is liable for delay caused by events beyond reasonable control, but must take reasonable steps to reduce the effect.
• Notices: contractual notices may be sent to the email or postal address in the Order. Email is received on the next working day unless a delivery failure is shown.
• Assignment: you may not transfer the contract without our consent, not to be unreasonably withheld. We may transfer it as part of a genuine sale or reorganisation, provided this does not materially reduce your rights.
• No third-party rights: no person other than the parties may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Waiver and severance: delay in enforcement is not a waiver. If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the rest remains effective.
• Entire agreement: the contract is the entire agreement about Worka and replaces earlier statements, without excluding liability for fraud.

20. Contact, disputes and governing law

Please raise a complaint first at hello@asistu.ai. Both parties will try in good faith to resolve a dispute through an authorised representative before proceedings.

The contract and any non-contractual obligations are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.